Customer Care Associate (Order Management) - Remote from Bali

Join Satellite Office as a Customer Care Associate (Order Management) and play a pivotal role in ensuring seamless order processing and exceptional customer experiences. Based in the vibrant communities of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), you'll be the first point of contact for customers, handling inquiries, resolving issues, and managing orders with precision and empathy.

With a team of dedicated professionals, you'll leverage tools like Zendesk, Salesforce, and QuickBooks to streamline operations and deliver top-notch service. This is your chance to grow in a dynamic environment where your contributions directly impact customer satisfaction and business success.

📋 Tanggung Jawab Pekerjaan

• Manage incoming customer inquiries and orders, ensuring accurate and timely responses.
• Process and track orders using Salesforce and QuickBooks, maintaining a high standard of data integrity.
• Resolve customer issues promptly and professionally, leveraging Zendesk for ticket management.
• Coordinate with internal teams to ensure smooth order fulfillment and delivery.
• Provide exceptional customer service, going above and beyond to exceed expectations.
• Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
• Stay updated with industry trends and best practices in customer service and order management.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or order management roles.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, for effective communication with international customers.
• Familiarity with customer service software such as Zendesk, Salesforce, and QuickBooks.
• Certification in customer service or related fields is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and a customer-centric approach to service delivery.
• Passionate about creating positive customer experiences and contributing to business growth.

🛠️ Keahlian

Lowongan Terkait