Customer Service Representative - Ella Skin Clinic

Join Ella Skin Clinic as a Customer Service Representative and become the face of exceptional client care in the beauty and skincare industry. In this dynamic role, you will serve as the primary point of contact for customers, providing expert guidance on our premium skincare products and treatments. Based in Kota Blora, Jawa Tengah, you will be part of a team dedicated to delivering personalized and attentive service that sets us apart in the market.

As a Customer Service Representative at Ella Skin Clinic, you will handle customer inquiries, process orders, and manage customer accounts using our in-house CRM system. You will also assist in organizing our busy clinic schedule, ensuring that our clients receive the best possible experience. This role offers a unique opportunity to grow within a company that values innovation, customer satisfaction, and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide expert advice on skincare products and treatments.
• Process orders and manage customer accounts using our CRM system.
• Assist in organizing and managing the clinic schedule to ensure smooth operations.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Collaborate with the sales team to upsell and cross-sell products and services.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on the latest trends and developments in the skincare industry.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the beauty or skincare industry.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Familiarity with skincare products and treatments is a plus.
• Ability to work well under pressure in a fast-paced environment.
• High school diploma or equivalent, with a focus on customer service or related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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